Norfolk Firewood

We do not deliver with hiab or crane offloading. Bulk bag and poly bag deliveries will be made by a kerbside tail-lift lorry to put the pallet as near as possible to where you need it. The ground and road needs to be a solid, level tarmac or concrete surface to use this system. If you have any doubts please contact us for further details. Broken concrete, gravel or sloping ground is unsuitable and pallets may only be left on the roadside at the driver’s discretion if he deems it safe to do so. To ensure your aggregates are delivered, you, (or someone on your behalf), will need to be there to sign for them.

* CAUTION RETURNED PALLETS

Returned goods if cancelled whilst on route or returned due to ground/access conditions being unsuitable for pallet deliveries, will incur a return delivery charge. We will make arrangements to collect or return the goods at the cost of the return charge only. Alternatively you can make your own arrangements to have the goods returned to us within 21 days.

Where a delivery cannot be made on the arranged day due to access or unforeseen circumstances we will attempt a redelivery at your request on the following day or when arranged. There will be a redelivery charge and this will vary depending on the delivering depot. We will advise you of this cost prior to redelivery. If you have any queries concerning this or any other issue please call us immediately on 0800 112 3469.

To ensure your aggregates are delivered, you, (or someone on your behalf), will need to be there to sign for them.

All our Delivery costs are FREE. All deliveries are on a 48 hour delivery time period. For example if you place an order before 1pm on Monday it will normally be delivered by 6pm on the following Wednesday. Weekends excluded. We offer a next day, but service charges apply – Please call 0800 112 3469 for further details.

We use a national courier service to deliver. Deliveries are made during the hours of 8am to 6pm on Weekdays, although you choose the delivery date, this can not be guaranteed. We attempt to ensure timely deliveries however these can be affected by conditions outside of our control, for example unforeseen issues on the road or bad weather conditions.